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Gramercy Theatre Rules

Venue rules may be subject to change. We recommend checking the Live Nation listing here, for a full list of the latest rules and information.

To ensure the safety of all patrons and guests, Gramercy Theatre has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

The Gramercy Theatre has several rules that guests must comply with throughout their visit. On arrival, all guests must pass through a security inspection. This may consist of metal detectors, bag inspections, and physical pat-downs.

Please note that re-entry is not permitted. You should bring any items you will need when you first arrive at the venue. Similarly, please try to arrive with time to spare – at certain performances, late arrivals may be held in the lobby until a suitable break in the event.

Accessibility Policy

Gramercy Theatre is a general admission venue, so while there are seats available in the loge, they are very limited availability. Other accommodations may be available and will be listed in the show description.

If a show does not have specific ADA-compliant seating, please call the venue at 212-614-6932 to discuss accommodation needs at least 2 weeks before your ticketed event.

Alcoholic Beverage Policy

To purchase alcohol, attendees must be 21 years of age or older and have a valid and current driver’s license or State ID card. 21 and over wristbands are provided at point entry with a valid ID.

Arrival Policy

For concerts and certain special events, late arrivals may be asked to wait until an appropriate break period arrives before being allowed entry. To avoid frustrations, please arrive no later than 30 minutes before an event’s start time.

Bag Policy

You are allowed to bring bags up to 12” x 6” x 12” in size to shows at The Gramercy Theatre. Smaller clutches up to 6” x 9” may also be allowed. All bags will be subject to a search — bringing clear bags helps make this process go as smoothly as possible.

Camera Policy

Flash photography and cameras with a removable lens are considered professional and will bit be permitted in the theatre. Cell phones and non-professional cameras may be allowed at the discretion of the venue or production company in charge of the show.

Cancellation Policy

The venue is proud of hosting events rain or shine. In the case of severe weather or unexpected closures, the venue will attempt to announce it to all guests as soon as possible. If your show is canceled, please call 212-614-6932 to discuss potential refunds.

Cash policy

The Gramercy Theatre accepts all forms of payment, although cashless methods are strongly encouraged. Some outlets may be unable to accept cash, so please bring a credit card, debit card, or mobile payment option.

Children Policy

Some shows may be restricted to adults only and will be described as such in the event description or program. If a show is recommended for older audiences, then children will not be allowed without an attending parent. Please call the venue to ask about the age restrictions for your upcoming ticketed event.

Food and Beverage Policy

Outside food is not allowed in the venue.

Lost and Found 

Lost something at the show? Then please contact security for help to see if anything was turned in to lost and found. Inquiries after the event can be made to 212-614-6932. 

Please leave a message with your full contact information and detailed information about your lost item, and you will be contacted if your item is found. 

Prohibited Items

The following items are not permitted in the Gramercy Theatre:

  • All audio and video recording devices, professional cameras & cameras with removable lenses 
  • Glass 
  • Weapons of any kind 
  • Outside food and drink including alcohol
  • Fireworks
  • Fires 
  • Weapons or items construed as weapons (e.g., guns, knives, sticks, fireworks) 
  • Bullhorns or noisemakers 
  • Framed backpacks 
  • Confetti
  • Laser pointers 
  • Animals of any kind (Please call 212-614-6932 to ask if service animals are allowed at your ticketed event)
  • Skateboards, inline skates & bicycles are not allowed inside the music venue 
  • Motorized vehicles (including golf carts, motorbikes, scooters, & all-terrain vehicles) are not allowed inside the music venue 
  • Personal property that is a potential hazard to others (e.g., dangerous jewelry, chains, wallet chains)

The venue reserves the right to prohibit other items

Re-Entry Policy 

Once you have entered the gated area of the venue, no re-entry is allowed. 

service animals policy

Service animals are allowed to attend shows with their owners, subject to ADA documentation. Pets and emotional support animals are not permitted at the Gramercy Theatre.

Smoking Policy

Smoking, including e-cigarettes and vaporizers, is not permitted within the venue. Please ask the event staff if there is a designated smoking section for your ticketed show or event.

Ticket policy

All events at the Gramercy Theatre use mobile ticketing. You will typically receive your event ticket via a mobile app, although this may change by show.